Shipping policy

Shipping Policy

Thank you for shopping with Parlak. We are committed to delivering your order safely and efficiently.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During periods of high order volume, processing times may be slightly delayed.

Shipping Rates & Delivery Times

Shipping charges and estimated delivery times are calculated and displayed during checkout.

Estimated delivery times:

  • Local Orders: 2–7 business days

  • International Orders: 7–21 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

Please allow up to 24–48 hours for tracking information to become active.

Shipping Destinations

We currently ship to selected domestic and international locations. If your location is unavailable during checkout, please contact us for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Parlak is not responsible for orders shipped to incorrect addresses provided during checkout. Additional shipping charges may apply if an order needs to be reshipped.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date.

Include:

  • Order Number

  • Photos of damaged items (if applicable)

  • A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@yourstore.com

We appreciate your business and thank you for choosing Parlak.